Trezzano Sul Naviglio, Italy (Hybrid)

Berlin Packaging is the world’s largest Hybrid Packaging Supplier®, providing packaging solutions in glass, plastic, and metal to companies across a wide range of industries, including food & beverage, beauty, healthcare, and industrial markets. As a “one-stop shop,” we combine design & innovation, manufacturing services, and supply chain capabilities to help customers bring their products to market in the most efficient and impactful way. With more than a century of experience in the packaging industry, Berlin Packaging operates on a global scale, supported by an extensive network of suppliers, warehouses, and commercial teams. This unique hybrid model allows the company to offer both standard and highly customized solutions, helping customers increase sales, reduce costs, and improve productivity through smarter packaging.
What sets Berlin Packaging apart is its entrepreneurial mindset and strong customer focus. Employees are encouraged to think like owners, act decisively, and collaborate across functions and geographies to deliver measurable results.
Core Beliefs:

The company’s culture is built around innovation, creativity, speed, and a continuous drive to “help customers become greater, faster,” making it a dynamic environment for people who want to make an impact.
We are looking for Senior IT Functional Analyst
Commercial & Customer Service (CRM / eCommerce) – Microsoft Dynamics 365 F&SCM EMEA Programme
Engagement type | Interim assignment, full-time, on a freelance basis |
Duration | 12 months |
Start date | January 2027 |
Location | Trezzano sul Naviglio (Milan, Italy) – hybrid working model with 3 days per week on site |
Travel | Occasional travel to the EMEA sites in scope (France, Spain, Portugal, Netherlands) |
Languages | Fluent English (written and spoken) is mandatory – it is the working language of the programme. Italian is a plus. |
Berlin Packaging EMEA has launched a transformation programme to implement Microsoft Dynamics 365 Finance & Supply Chain Management as its new ERP across the EMEA region. The initial scope covers Italy, France, Iberia (Spain and Portugal) and the Netherlands.
The programme includes the integration of the new ERP with the existing application landscape: legacy systems, Salesforce.com, the corporate eCommerce platforms (Shopify and Adobe Commerce / Magento), PIMCore (MDM) and the corporate MuleSoft middleware.
The Functional Analyst will support Berlin Packaging EMEA in integrating the Salesforce.com CRM and the corporate eCommerce platforms (Shopify and Adobe Commerce / Magento) with the new Microsoft Dynamics 365 Finance & Supply Chain Management ERP.
The role acts as the bridge between the Commercial and Customer Service functions, the programme team and the technology partners.